SYNKRO MEMBERSHIP TERMS & CONDITIONS
Effective Date: 1 December 2024
By purchasing a membership, class pack, or individual class at SYNKRO, you agree to the following Terms & Conditions. Please read these terms carefully before participating.
1. General Terms
These Terms & Conditions apply to all members and participants attending SYNKRO classes, purchasing memberships or class packs, or otherwise participating in SYNKRO services.
SYNKRO reserves the right to update these Terms & Conditions from time to time. It is the member's responsibility to remain informed of any changes. Continued use of SYNKRO services following any updates constitutes acceptance of the revised Terms & Conditions.
2. Cancellations & Late Cancellations
Cancellation Window
Members must cancel their booking no later than 12 hours before the scheduled class start time to avoid a penalty.
Late Cancellations
If you cancel within the 12-hour period prior to the scheduled class start time, your class credit will be forfeited. No refunds or replacement credits will be issued for late cancellations.
No-Shows
Failure to attend a booked class without prior cancellation will be treated as a late cancellation, and the applicable class credit will be forfeited.
3. Class Pack Terms
Single Class
A single class purchase is valid for 2 weeks from the date of purchase. Any unused credit will expire after 2 weeks and is non-refundable. Extensions will not be provided except at the sole discretion of SYNKRO.
5-Class Package
A 5-class package is valid for 1 month from the date of purchase. Any unused credits will expire after 1 month and are non-refundable. Extensions will not be provided except at the sole discretion of SYNKRO.
10-Class Package
A 10-class package is valid for 2 months from the date of purchase. Any unused credits will expire after 2 months and are non-refundable. Extensions will not be provided except at the sole discretion of SYNKRO.
4. Class Entry Policy
No Late Entry
To ensure the safety, quality, and proper flow of the class, late entry is not permitted. The studio doors will be closed at the scheduled class start time, and participants arriving after the class has commenced will not be admitted.
Late arrival will be treated as a missed class, and the applicable class credit will be forfeited.
Arriving Early
Participants are encouraged to arrive at least 10 minutes before the scheduled class start time to allow sufficient time for check-in, preparation, and equipment setup.
5. Conduct During Class
Phones
To maintain a focused and respectful environment, mobile phones must be silenced or switched off during class.
Filming & Photography
Participants may only film or photograph themselves where no other clients or participants are visible or identifiablein the recording or image.
The filming or photographing of other participants without their express permission is not permitted.
If another participant is unintentionally captured in your content, you may be asked to delete the relevant photograph or recording. Please respect the privacy of the SYNKRO community at all times.
Respectful Conduct
Participants are expected to behave respectfully towards SYNKRO instructors, staff, other participants, and the studio environment.
SYNKRO reserves the right to refuse entry or terminate participation where a participant engages in inappropriate, disruptive, abusive, or disrespectful behaviour.
6. Membership Transfers
Memberships, class packs, and individual class credits are non-transferable and may not be transferred, sold, shared, or assigned to another individual or account without the prior written approval of SYNKRO.
7. Studio Etiquette & Health Requirements
Hygiene
Participants are expected to maintain appropriate personal hygiene and arrive wearing clean workout attire.
Please shower before class where appropriate and refrain from wearing strong perfumes, oud, or heavily scented products, as these may affect the comfort of other participants.
Health & Safety
Participants must inform the instructor before class of any injury, medical condition, physical limitation, or other health concern that may affect their ability to participate safely.
Participants are responsible for determining whether they are physically fit and medically able to participate in the class.
Studio Etiquette
Participants are expected to be courteous and respectful of others and to maintain a clean and organised studio environment.
Participants must clean and return any equipment they use and respect the studio schedule by arriving and leaving promptly.
Footwear
Indoor sneakers or appropriate grip socks are required for participation.
Dirty or outdoor footwear is not permitted in the studio room for hygiene and cleanliness reasons.
SYNKRO reserves the right to refuse service or entry to any individual who does not comply with the studio's etiquette, health, safety, or conduct requirements.
8. SYNKRO Method, Intellectual Property & Prohibited Use
Protection of the SYNKRO Method
SYNKRO has developed proprietary teaching methods, class formats, systems, sequencing, training principles, concepts, materials, and philosophies that form part of the SYNKRO Method and the SYNKRO brand experience.
The SYNKRO Method may include, without limitation, its distinctive combination and sequencing of movement, exercise, breathwork, mindfulness, meditation, music, headset-based instruction, cueing techniques, class structure, transitions, intensity and energy progression, teaching methodology, instructor language, concepts, philosophies, and other proprietary elements developed by or for SYNKRO.
All intellectual property relating to SYNKRO, including its trademarks, branding, written materials, training materials, manuals, class formats, teaching methodology, proprietary systems, trade secrets, concepts, and other proprietary content, remains the exclusive property of SYNKRO CLUB FZC LLC, unless otherwise expressly agreed in writing.
No Copying, Reproduction or Commercial Use
Participants, instructors, fitness trainers, wellness professionals, coaches, studio owners, business owners, consultants, collaborators, or other industry professionals who attend, observe, participate in, or otherwise gain access to a SYNKRO class or the SYNKRO Method must not copy, reproduce, teach, adapt, commercialise, distribute, or otherwise use the SYNKRO Method or its proprietary elements outside of an authorised SYNKRO environment.
This includes, without limitation:
copying or substantially reproducing SYNKRO class structures or formats;
copying or substantially reproducing SYNKRO sequencing, combinations, transitions, or programming;
reproducing or adapting SYNKRO's distinctive teaching methodology or instructional system;
using SYNKRO's proprietary cueing, terminology, concepts, philosophies, or teaching language;
recreating or substantially replicating the SYNKRO headset-based class experience or methodology;
using SYNKRO's proprietary combination of movement, music, breathwork, mindfulness, meditation, energy progression, and instructional techniques to create a competing or substantially similar class or programme;
taking SYNKRO training materials, manuals, class plans, recordings, written materials, or other proprietary information and using them outside an authorised SYNKRO setting;
teaching, licensing, selling, or commercially exploiting any substantially similar class or method derived from the SYNKRO Method;
modifying, rebranding, repackaging, or combining SYNKRO proprietary elements with another concept for use in another studio, business, class, programme, or fitness or wellness offering; or
using knowledge gained through attendance, observation, training, collaboration, or participation with SYNKRO to create or assist in creating a substantially similar competing concept.
Attendance at a SYNKRO class, participation in SYNKRO training, or exposure to the SYNKRO Method does not grant any individual or business a licence, ownership interest, permission, or other right to reproduce, teach, commercialise, or otherwise exploit the SYNKRO Method or its proprietary elements.
Any authorised use of the SYNKRO Method must be expressly approved in writing by SYNKRO CLUB FZC LLC and may be subject to a separate licensing, training, employment, contractor, confidentiality, or other written agreement.
Nothing in these Terms & Conditions prevents an individual from independently teaching general fitness, yoga, Pilates, mindfulness, or other commonly used exercises or techniques that they developed independently and without copying or deriving them from SYNKRO's proprietary materials, Method, sequencing, or class format.
SYNKRO reserves all rights and remedies available to it in relation to any unauthorised use, reproduction, disclosure, or exploitation of its intellectual property or proprietary information.
9. Liability & Waiver
All participants must complete and sign the applicable SYNKRO Waiver before attending their first class.
By participating in a SYNKRO class or activity, you acknowledge that physical exercise involves inherent risks, including the risk of injury, and agree to participate at your own discretion and responsibility.
Participants agree to comply with all reasonable safety instructions provided by SYNKRO instructors and staff.
The SYNKRO Waiver forms part of these Terms & Conditions and must be accepted before participation.
Waiver Signature
A signed waiver is required for all members, class pack users, and participants attending SYNKRO classes.
10. Payment & Refunds
Payment for Classes
Payment for classes, memberships, class packages, and any additional services must be made in full prior to participation unless otherwise agreed in writing by SYNKRO.
Refunds
Memberships, class packs, individual class purchases, and other paid services are non-refundable, except where SYNKRO determines, at its reasonable discretion, that a refund or credit is appropriate due to a medical emergency or other exceptional circumstance.
Any refund, credit, or extension granted as an exception does not create an ongoing obligation for SYNKRO to provide the same exception in future circumstances.
11. Studio Rights
Changes to Schedule
SYNKRO reserves the right to change class schedules, instructors, class formats, locations, or operating hours, and to cancel or reschedule classes where necessary.
SYNKRO will endeavour to provide reasonable notice of significant changes where possible.
Right to Refuse Service
SYNKRO reserves the right to refuse entry, suspend participation, or refuse or terminate membership for any individual who:
fails to comply with these Terms & Conditions;
fails to comply with health, safety, hygiene, or studio etiquette requirements;
behaves in a disruptive, abusive, threatening, or inappropriate manner;
engages in conduct that may negatively affect the safety or experience of other participants; or
engages in unauthorised use, copying, reproduction, disclosure, or exploitation of the SYNKRO Method or SYNKRO intellectual property.
12. Contact Information
For any questions regarding these Terms & Conditions or for assistance with your membership, please contact SYNKRO at:
Email: hello@synkro.club
Website: www.synkro.club
By purchasing a membership, class pack, or individual class, or by participating in a SYNKRO class, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and agree to abide by them.
SYNKRO CLUB FZC LLC reserves all rights in relation to its intellectual property, proprietary methods, branding, materials, and the SYNKRO Method.